Judy Huch, owner of Oro Valley and Tanque Verde Audiology, continues to strive to provide quality and personable service to her customers.
“It’s about the whole person; not just selling the product,” said Huch. “We want to take care of our customers for the rest of their journey. If they need something else done we have a team here in the office who will take care of them.”
It was 17 years ago that Huch moved to Tucson for the sole purpose of obtaining an audiology job. It didn’t take long for her boss and others to notice her potential and in 1999 Huch purchased the building in Oro Valley and the next year opened another office on East Tanque Verde Road. She chose the Tanque Verde location because of the nearby Davis-Monthan Air Force Base.
“At the time the Air Force base people were closing their audiology store on base,” said Huch. “I figured it’d be a good place to start as I knew I’d have people coming from there to my office.”
Both offices offer services to people of any age. Newborns are required to be screened in the hospital and if they fail the screening parents are highly recommended to have their baby’s hearing checked. Although hearing aids bring in the most income, they are not the most common service given.
“Our most common service is our aural rehabilitation which is about communication strategies and involving the brain when a hearing aid is put in,” said Huch. “The hearing aid may bring in the sound but your brain may not know what to do with it. It’s the service behind all that that’s the most important and what we stress the most.”
The main service they offer to help with this issue is called LACE (listening and communication enhancement), which is a program that helps train a person’s brain to hear and comprehend speech better. The advantage for customers is that it is a computer-generated program that they can do from home. The program alone is $50, although most customers usually purchase hearing aids along with it. Hearing aids can run between $750 and $4,000 but Huch says that very few ever take the most expensive.
Besides being an audiologist Huch also writes for an online journal called Hearing Health Matters. There are ten hearing specialists across the country that write for the blog almost every week and have been doing so for the past two years. The blog informs readers of the changes and news in the hearing industry and they are never short of either as the industry is always changing. The change is something that Huch looks forward to, as it will benefit customers.
“We have so much more now because of technology,” said Huch. “We love to dabble in like how the Bluetooth connects with the hearing aids and I see that soon we’d be able to connect from the hearing aid to the iPhone.”
Oro Valley and Tanque Verde Audiology
2542 E. Vistoso Commerce Loop
Oro Valley, AZ 85755
7255 E. Tanque Verde Road, Suite 131
Tucson, AZ 85715
Monday-Friday 8 a.m. to 4 p.m.